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Complaints and suggestions procedure

People In Action operates an effective mechanism for the receipt, recording, investigation and resolution of all complaints. The arrangements for investigation of complains are fair and transparent.

Complaints and suggestions from Service Users or their relatives are a valued source of information regarding the quality of our service, and are a primary source of information regarding possible abuse.

You can view our Complaints and Suggestions Policy and Procedure by clicking the buttons below. There you will also be able to download our complaints form.

Please feel free to get in touch by calling us on 0113 2443729, emailing us at or by completing the form here.

Click to download Complaint Form Click to download easy-to-read Complaints Policy Click to download Complaints Policy